Managing Members

Members List

Go to Members in the sidebar to see all your venue’s memberships. The list shows each member’s name, email, plan, status, and dates.

Searching & Filtering

• Search — Find a member by name or email
• Filter by status — Show only active, paused, or cancelled memberships
• Sort — Click column headers to reorder the list

Creating a New Member

To manually add a member (e.g. someone who signed up in person):

1. Click New Member
2. Enter the member’s details:
   • Email (required)
   • Name (required)
   • Phone (optional)
   • Plan — Select a membership plan, or leave as “comp” for a complimentary membership
   • Start date — Defaults to today
   • Expiry date (optional) — Leave blank for ongoing memberships
   • Notes (optional)
3. Click Create Member

If the customer already exists in your system, their record is linked automatically. Otherwise, a new customer record is created.

Member Detail Page

Click any member to see their full profile:

• Membership details — Plan, status, start and expiry dates
• Booking history — All bookings made by this member
• Stripe subscription — If linked, shows the Stripe subscription status

Member Notes

Add private notes to a member’s record:

1. Open the member detail page
2. Type your notes in the Notes field
3. Click Save